0530 Health, Human Services Agency, Secy
0295 - OFFICE OF THE PATIENT ADVOCATE
The mission of the Office of the Patient Advocate (OPA) is to improve the access to and quality of health care services for all Californians. With its commitment to transparency and accountability, OPA produces a number of mandated public reporting services and products including the annual Health Care Quality Report Cards for health plans and medical groups. OPA also has begun their new responsibilities for preparing annual Complaint Data Reports and Baseline Review for the State Consumer Assistance Call Centers; annual Timely Access Complaint Rate reporting, and the development of model protocols for State Consumer Assistance Call Centers.