0530 Health, Human Services Agency, Secy
Program Descriptions


The mission of the Office of the Patient Advocate is to improve the access to and quality of health care services by promoting transparency and accountability. The Office of the Patient Advocate is mandated to produce a number of public reports on health care service topics. Current reporting activities include:

  • Online Annual Health Care Quality Report Cards on health plans and medical groups,
  • A Baseline Review and annual report on the State Consumer Assistance Call Centers and health care complaint data,
  • Online Timely Access Compliance report on California Department of Managed Health Care health care services plans and providers, and
  • Model protocols for State Consumer Assistance Call Centers.